The problem we see
Between "bearing it alone" and "formal treatment" there is a stretch of road nobody has built. Breakdowns at two in the morning, feelings that cannot be spoken, hours that are real and bitter yet fall short of any diagnostic threshold — most of them land on this road. Both sides actually exist: people willing to listen, people barely holding on. What is missing is the road that connects them. And years of labelling and mysticism have made speaking up harder still.
WHO report on mental health stigma (stigma directly drives label avoidance)
The bridge we build
Heartye's first project is WeYann, a WeChat mini program for immediate emotional support. Free, anonymous, and conversations are deleted after seven days. No rota, no assigned shifts: whoever is awake and online takes the conversation. Every listener takes three iron rules before starting: non-directive listening, anonymity and confidentiality, and mandatory supervision. At Heartye, a listening arrangement without a supervision net is not a flaw; it is a violation.
Listener training and supervision benchmarks modeled on university peer-support programmes: Stanford The Bridge (est. 1971, running today), Harvard Room 13, McGill Peer Support Centre (PSC)
Why us
Not a wall of credentials, but open standards: the Heartye Governance Standards in full (v1.0, signed 2026-10-19), the Listener Standard, the Competence Framework — how rules are set, how people are screened, what happens when something goes wrong, all on the table. And the bottom card, face up: Heartye is a young one-person company. Users, team, funding, endorsements — all 0. But the rules have been public since day one — and that has never been 0.
Framework skeletons: Rodolfa's cube model; Falender & Shafranske, Clinical Supervision: A Competency-Based Approach