Heartye Governance Standards
Ten clauses. Each one can be cited — the weaker party defends themselves with the rule itself, not with the platform's goodwill. Full English text available.
English full textRead the Standards ›
Listening is a basic right. What is missing is not goodwill. It is the trust infrastructure that lets goodwill reach people safely.
The covenant is open in full. Every standard carries its citations. These rules do not belong to Heartye — they belong to anyone who wants to cite them.
Distress doesn't keep office hours. Neither do we.
—— THE NIGHT WATCH
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Partner institutions & teams
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Volunteers · listeners / counselling personnel / supervisors
OPEN STANDARDS
Heartye Governance Standards
Listener Standard
Three iron rules: non-directive listening, anonymity and confidentiality, mandatory supervision. Modeled on university peer-support programmes.
Available in ChineseRead in Chinese ›Competence Framework
Built on Rodolfa's cube model: competence is not a certificate but a three-dimensional overlap of foundational competencies, functional domains, and developmental stages.
Available in ChineseView the draft (Chinese) ›BASIC FACTS
The honest ledger
FOUNDED2026
Shenzhen Xinye Psychological Technology Co., Ltd. (深圳市心也心理科技有限公司).
LOCATIONShenzhen · Luohu
No other offices.
STATUSWeYann in beta · Night Watch pilot
The service is running. We have not started publishing statistics, so the numbers are 0 for now.
TEAM1 person (founder)
No other members yet.
Even a team of one can put real rules on the table.